支持与帮助 / Support
中文
用寸页做什么
寸页帮助你按指定尺寸排版照片，预览纸面布局并生成 PDF。可调整照片宽高、份数、页边距和间距，选择 A4 或 4×6 英寸纸张。
PDF 可通过系统界面保存到你选择的位置，也可从 PDF 预览发起系统分享或打印。是否能够打印、可用纸张和最终纸面尺寸取决于系统与打印机设置；本页不保证所有打印机兼容。
保存与尺寸
检查尺寸单位和排版预览后，点“检查并导出 PDF”，再点“已检查预览 · 保存 PDF”，在系统面板确认位置与文件名。重要 PDF 请明确另存，不把 App 临时副本当作长期备份。
需要核对保存结果时，请从“文件”App打开你刚保存的文件。请勿用同名覆盖重要文件。打印端如支持，请选择实际尺寸／100%；打印机边距或缩放仍可能改变实物尺寸。
完整版、价格与恢复
未解锁时，PDF 导出最多允许 2 张来源图、4 个打印块和 1 页；每份副本计一个打印块。编辑与预览仍可使用。
完整版为一次性非消耗型 App 内购买，不是订阅；它解除上述免费导出门槛，图片数量、内存和存储等资源限制仍适用。具体价格与币种以 App Store 和购买确认界面为准。
需要同步已有购买时，可主动点“恢复购买”。系统可能要求 Apple 认证，请只在 Apple 的系统界面处理。恢复后的显示不能作为新付款凭证；本页不会要求你发送 Apple 密码、清理购买记录或清除 Keychain。
联系支持
请通过 [email protected] 联系寸页支持。你提供的信息用于回复和处理你的支持请求。建议提供 App 版本、系统版本、设备型号、操作步骤及错误提示；可使用合成样例复现问题。
请先移除截图或样例中的私人内容，不发送 Apple ID 密码、验证码、付款资料或未脱敏交易记录。邮件由你主动编写和发送，App 不会自动附加照片、PDF 或诊断文件。
支持范围包括寸页操作、布局与 PDF 导出、购买与恢复入口的使用说明；第三方云盘、邮件、系统服务及打印机的处理结果由相关服务决定。
English
What PrintSprig does
Arrange selected photos at specified sizes, preview the page layout, and generate a PDF. Adjust photo dimensions, copies, margins and spacing on A4 or 4×6-inch paper.
Use the system interface to save a PDF, or start system sharing or printing from the PDF preview. Printer availability, paper options and physical output depend on your system and printer settings; compatibility with every printer is not guaranteed.
Saving and size checks
Check the units and layout preview, choose “Review & export PDF”, then “I checked the previews · Save PDF”, and confirm the destination and filename in the system panel. Save important PDFs explicitly; temporary App copies are not a long-term backup.
Open the newly saved file from Files to check it. Do not replace important files. Where supported, select actual size / 100% for printing; margins and scaling can still change physical dimensions.
Full export, pricing and restore
Without the unlock, PDF export allows up to 2 source photos, 4 printed placements and 1 page. Each copy counts as one placement. Editing and preview remain available.
The full export unlock is a one-time, non-consumable in-app purchase, not a subscription. It lifts those free export limits; photo-count, memory and storage limits still apply. Consult the App Store and purchase confirmation for the current price and currency.
Choose “Restore purchases” when you want to synchronize an existing purchase. Apple may ask you to authenticate in its system interface. A restored-access message is not a receipt for a new payment. We do not ask you to email an Apple password, clear purchase history or erase Keychain data.
Contact support
Contact PrintSprig support at [email protected]. We use the information you provide to reply to and handle your support request. Helpful details include the App version, OS version, device model, steps and any error message. Synthetic samples can help reproduce a problem.
Remove private content from screenshots or samples first. Do not send Apple passwords, verification codes, payment details or unredacted transaction records. You choose whether to compose and send an email; the App does not attach photos, PDFs or diagnostics automatically.
Support covers App use, layout and PDF export, and purchase/restore controls. Third-party storage, mail and system services, and printer output remain subject to those services.